How much?

A man complained to us that he was charged $123.79 for the installation of a new water meter at his cottage, even though the municipality’s fees by-law listed the fee for water meter replacement as $34.38. He was told he should actually have been charged $112.86 – a fee listed elsewhere in the by-law under “roads.” When we spoke with municipal officials, they conceded that the by-law was confusing and did not reflect the actual fees charged – in fact, they said the $34.38 fee was never used. They committed to update the by-law to accurately reflect the municipality’s service costs, and to refund the man the amount he was overcharged.

Read about how we helped other people in our Selected cases.